What are the benefits of working with a family run business?

Does it matter whether you choose a family run business or a corporate entity for your contract cleaning? Will it actually affect the service I receive?

Choosing a cleaning provider for your business can be a complicated process. Comparing by price alone doesn't give the full picture. It may seem that a large corporation should offer the best service but does it really in practice?

Family-run cleaning businesses often offer unique advantages that larger corporate entities simply cannot. Here’s why choosing a family-run contract cleaning business can be the right choice for your contract cleaning needs.

1. Personalised Service

As a family-run businesses we are renowned for our truly personalised approach to service. We know that corporate entities that can treat you as just another account number.

Our family-run cleaning company often takes the time to understand your specific needs and preferences. Rather than having to deal with a distant account manager, you can talk directly to the people who make things happen. Don't get passed from call centre to call centre, talk to the team who will visit your site, build your quotation, appoint, train and manage your staff and audit your cleaning.

"We build long term relationships with our clients."

As a business we also choose to work with other family run businesses, we too enjoy the personalised service that they offer.

We believe in family run businesses, run by real people - not just companies. Family businesses are the backbone of a strong network.

Did you know that a lot of our suppliers are also actually our customers too? A shared commitment to personalised service and a strong working relationship means we have often worked together for decades.

This personal touch ensures that the services provided are tailored to meet your exact requirements. Meeting your requirements and your expectations is our goal for all of our clients, whether a small site requiring a little cleaning twice weekly, or a large cleaning team operating throughout the day we fully commit to meeting your expectations.

2. Consistency and Reliability

With our family-run business we endeavour to build a team just for you and your site. We want to have the same cleaners coming to your site each week not an endless line of changing faces. This consistency builds a strong relationships and trust between you and your cleaning team. They become familiar with your property and its unique cleaning challenges but also get to know you. We find that our teams are strongly loyal to 'their site' and taking tremendous pride in looking after 'their team'. Yes of course this leads to more efficient and thorough cleaning but the relationships and trust built up have value beyond this.

In contrast to our personal approach most corporate entities rotate their staff frequently. We know this means disappointment for the client due to inconsistencies in service quality.

3. Commitment to Quality

From our experience we know that family-run businesses take immense pride in their work. Their personal reputation and livelihood depend on the quality of service they provide. A corporation simply cannot take a personal interest in their clientele - a reference number and account manager is the best they can offer. We can do better!

Our personal commitment to excellence translates to meticulous attention to detail and a genuine desire to exceed customer expectations, we go the extra mile. Please read case studies from our portfolio section of the website to see how we overcome project challenges to deliver a great result.

As a family-run businesses we actively seek client feedback on a regular basis and having the ability to easily implement adjustments to maintain high standards or amend specifications to meet changing needs.

4. Flexibility and Responsiveness

As a smaller family run business our clients testify to our ability to react quickly. We are just more agile and can personally respond to customer needs, especially in a moment of crisis.

Schedule for cleaning not quite working out? Changes in staffing, more traffic, less traffic? We can quickly adapt to changes in your cleaning schedule or address any issues that arise without the bureaucratic delays often associated with larger corporations. Just give us a call and we will pop over and see you - its that simple! Need more cleaning, a flood, a nasty spill - just a phone call and its sorted. No long telephone queues for customer services, just a real person and a team in a van on its way.

Our customer focused flexibility is particularly beneficial for businesses that require customised cleaning plans or have variable cleaning needs.

5. Community and Trust

This business is deeply rooted in this local community. With a long history of sponsoring local sports teams, fundraising events and, charities and kids clubs T&H Contract Services is truly part of the local community. When you genuinely care about the local community, you genuinely care about your employees, your clients and the welfare of the wider community - can a corporate entity do that?

Being part of the local community means that we operate with a strong sense of integrity and trust. We value our community relationships and well respected reputation that has been 50 years in the making.

6. Lower Costs

Yes its true - family-run cleaning businesses often have lower overhead costs compared to corporate entities.

We rely on a small and dedicated administrative team who truly understand the business and its goals. Less people but the right people! Long standing employees who enable us to operate more efficiently and effectively than a giant team with a lot of dead wood!

We don’t have the same administrative expenses or marketing budgets that large corporations do. These savings can be passed on to customers in the form of competitive pricing, providing high-quality cleaning services at a more affordable rate.

Conclusion

Of course we believe that choosing a family-run contract cleaning business offers numerous benefits, including personalised service, consistency, commitment to quality, flexibility, and a strong sense of community.

Did you know .....when we need to subcontract any works out of area or outside of our remit, guess what, we choose a family run business and not a faceless corporate entity!

Find out and see why make family-run businesses a compelling choice for those seeking reliable and high-quality cleaning services.