Emergency Call Out - cleaning you can rely on

Emergency Call-Out: Restoring order for our client, West Brom

At T&H Contract Services, we pride ourselves on being there for our clients, no matter the time or the challenge.

Our recent emergency call-out to the Utilita Energy Hub in West Brom was a true testament to our team’s dedication and swift response in the face of an unexpected situation.

Working with the Utilita facilities departments in the North and South regions we need to react to the challenges faced by administering multiple properties.

Our client prides themselves on providing a pleasant working environment for the staff and also a haven and hub for the community. In turn they need cleaning and maintenance support they can rely on in a crisis.

The Situation: Sofa Contaminated with Dog Urine and Fleas

One morning, the team at the site faced an unfortunate and unexpected disruption: a sofa on their premises had been contaminated with dog urine and fleas, creating a health hazard for staff and visitors alike. As a result, the entire hub had to temporarily close its doors. This wasn’t just an inconvenience—it was a critical issue that required immediate attention to restore the hub to a safe and welcoming environment.

That's when we got the call.

The Response: Driving from Havant to West Brom to Save the Day

When we received the emergency request from facilities, our team didn’t waste a second. Understanding the urgency of the situation and the importance of getting the hub back up and running, we mobilized a specialized cleaning crew immediately. Driving all the way from Havant to West Brom, our team covered over 150 miles to be on-site and ready to tackle the problem head-on.

Despite the distance, our focus was on one thing: delivering the fast, efficient, and professional service that our clients count on us for. By the time we arrived, the hub team were relieved to see us, knowing their issue was in good hands.

The Solution: Deep Cleaning to Restore Safety and Order

Once on-site, our crew set to work. The sofa was not just a surface-level problem—it required deep cleaning and sanitization to eliminate the contamination and ensure the area was safe for use again. We used advanced cleaning equipment and specialized products designed to neutralize the odor, remove stains, and effectively kill any fleas or bacteria that could have spread.

Every step was handled with care and precision, from pre-treating the affected area to a thorough post-clean inspection to ensure no contaminants remained. We made sure the cleaning was comprehensive, so the hub could safely welcome back staff and customers without worry.

The Result: Business as Usual, Thanks to Our Team

By the time our team finished the job, the sofa was spotless and fully sanitized, and the site was able to reopen its doors. What could have been a prolonged disruption was swiftly handled, allowing the business to get back to normal in no time.

This emergency call-out is a prime example of our team’s commitment to quick response and exceptional service, no matter the distance or challenge. When clients trust us to solve their toughest problems, we go above and beyond to deliver.

Why Choose T&H Contract Services for Emergency Cleaning?

Emergencies happen, but when they do, you need a team you can rely on to restore order quickly and efficiently. At T&H Contract Services, we understand the importance of getting your business back on track without delay. Whether it’s a last-minute request or a complex cleaning job, we have the expertise, equipment, and commitment to get it done.

Our emergency call-out to West Brom shows just how far we’re willing to go—literally and figuratively—to meet our clients’ needs. If you ever find yourself in need of urgent cleaning or maintenance, don’t hesitate to contact us. We’ll be there when it matters most.